Estimated cost of missed-rule bookings, per year
$0
From the bookings, miss rate, and per-incident cost you entered above.
This only counts the cost of catching and fixing the mistake. It doesn't count the staff time spent double-checking a booking that turned out fine, or a customer who never complains and just doesn't rebook, so the real number is likely higher than this one.
That's what's happening today. Here's what the pilot is built to test.
When the agent is booking against an approved Active Profile instead of memory, whether the missed-rule rate actually drops is exactly what a pilot measures against your own baseline, not an industry claim.