Three phone lines. Four clients. One rule binder. Every caller belongs to a different client, and the binder stays on whatever page you left it on. Answer fast, flip to the right client, and don't hand anyone the wrong company's rule.
1. Pick up a ringing lineThe line shows which client the caller dialed. Waiting callers hang up if you leave them too long.
2. Flip to that clientClick the client's tab in the binder. Same question, different client, different answer.
3. Click the rule that answersRight rule, right client: points and a streak bonus. Wrong client: the customer gets the wrong answer.
All clients and rules are fictional. Nothing is recorded or sent anywhere. Sound can be turned off at the bottom right.
1:30
Time left
0
Score
0
Answered right
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Wrong client
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Hung up
Streak x1
No one on the line. Pick up a ringing call.
JP
Caller on the line for
Client
Find this client's tab in the binder, then click the rule that answers.
Agent First opens the right client before you say hello.
The phone system or CRM already knows which client the caller dialed. Agent First uses that to open the right Client Profile and the right rule the moment the call connects, so there is no binder to flip and no wrong page to answer from.