What this adds up to, per year
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Total agent-weeks spent ramping
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Equivalent to this many agents, paid for a full year, doing no ramping at all
This is a direct calculation from the numbers you entered (hires × ramp weeks × weekly cost), not an industry benchmark or an average. Real ramp cost is usually higher, since a still-ramping agent also makes more mistakes and pulls in more supervisor time, neither of which is counted here.
That's what ramp time costs today. Here's what the pilot is built to test.
When a new agent works from the same approved Client Profile as everyone else, instead of memorizing a handbook per client, ramp time is exactly the kind of number a pilot measures against your own baseline, not an industry claim.