Every agent, every client, the right rule every time.

This is where Agent First was built first, and where the cost of applying the wrong client's rule is highest and easiest to prove. An outsourced or multi-client contact center agent may represent several businesses in a single shift, each with different services, hours, escalation rules, and exceptions. Agent First keeps every call scoped to the right client's approved rules, without asking the agent to hold all of it in memory.

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What it means for your business

Built to let the same team carry more client work.

Your agents feel the frustration of searching. Your company pays for it: in supervisor time, callbacks, slow ramp, and accounts you can't take on yet. The pilot measures each of these on your floor, against your own baseline.

Grow without hiring at the same pace

When agents stop searching and supervisors stop being the rulebook, the same team can handle more accounts and more volume before you need to hire.

Lower cost to serve

Supervisor pull-ins, callbacks to fix a wrong answer, and long training ramps all cost money today. Agent First goes after each one.

Faster responses

The right answer is on screen at the moment it's needed, not three documents deep, so customers spend less time waiting while an agent searches.

Turnkey setup for each new client

Send a new client's scripts, policies, and transfer rules as they are: PDF, text, or spreadsheet files, or pasted in. No reformatting. Their rules are built, tested by your supervisor, and live without retraining the floor.

What changes for a multi-client operation

Less searching. Faster answers. More consistent decisions, client to client.

Apply the right client's rule

The Active Profile shows exactly whose rules are in force right now, so a switch between accounts doesn't depend on the agent remembering to switch mental context too.

Ramp new agents faster

New agents have less to memorize per client before they're trusted with a real call. See what ramp costs today →

Reduce supervisor pull-ins

Agents don't have to escalate a routine question simply because the answer was hard to locate for that particular client. Run the numbers →

Answer consistently across agents

Every agent on an account works from the same approved Client Profile, reducing variation in how the same client's rule gets handled shift to shift.

Not a self-serve tool

Hands-on implementation and support, the whole way through.

Hands-on implementation

Bring what you have, as it is. Each client's real policy language gets built into its own Client Profile with you, and your supervisor tests it on real scenarios and signs off before it goes live.

Launch support

Someone is there for the first real calls on a new account, not just the setup call.

Rule-change support

When a client's policy changes, that Client Profile gets updated with you, not left for your team to puzzle out alone.

Direct support during the pilot

A direct line, not a ticket queue, for the length of the pilot.

Initial pilot priority

Multi-client contact center operations are the first priority for pilots right now: that's where the cost of applying the wrong client's rule is highest, and easiest to prove against a clear baseline.

See Agent First run against your own client rules.

Accepted founding pilot partners use Agent First at $69 per pilot agent per month for a live pilot of up to 90 days, with a 10-seat minimum ($690 per month). The standard $2,500 Client Profile implementation fee is waived, and results are reported plainly either way.

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